Policies

Wine-Specific Policies

Legal Requirements
You must be 21 years of age or older, to order or receive alcoholic beverages from Maysara. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from Maysara are not for resale, and are for personal consumption only.

Prohibited States
We cannot ship to Alabama, Arkansas, Kentucky, Mississippi, Oklahoma, Rhode Island or Utah. Orders that come through for these states will not be processed.

Credit Card Charges
Orders are by credit card only. We accept Visa, MasterCard, and American Express. Cards will be processed offline on our winery management software VinNow, with member data securely transmitted to VinNow.

Minimum Purchase
No minimum purchase is required.

States Authorized for Direct Shipment
Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all states. If Maysara is unable to ship directly to your state, we can arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by our website.

Shipping Costs
Federal Express Ground or UPS is Maysara’s carrier of choice. Ground shipping is provided by Federal Express Ground or UPS at current market rates. Packages are sent from Newberg Mailroom. The customer pays all shipping charges via the amount calculated on the website, unless an upgrade to priority ship is selected, in which case we will calculate shipping and verify that you are in agreement with the final price before charging your provided card.

Packaging Costs
Packaging costs are built into the shipping costs at a rate of $8 per box.

Wine is a Delicate Commodity
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Maysara is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment.

Wine Club Policies

  • Notification of total cost will be emailed 1 week prior to shipment
  • Membership is free. You may cancel after receiving your second shipment with 30 day notice via phone, fax or email (wineclub@maysara.com)
  • Member is responsible for notification of any changes in contact, shipping, and billing information. Returned shipments will not be credited due to inadequate member information.
  • As shipping laws are constantly changing, we will contact you whether we can ship into your state.
  • Tinoosh members who elect to pick up packages directly from the winery must indicate prior to each shipment if they are on a shipping membership.
  • We reserve the right to hold shipment due to weather conditions
  • Average annual cost is approximate and pricing may vary
  • “Reds-Only” option slightly increases the average annual price listed
  • Tinoosh members selecting to receive all club shipments at the winery have 1 month after the club party to pick up club shipments before we reserve the right to ship. Members must notify the winery during the 1-month time frame to request club packages to be picked up at a later specified date.

Privacy Policy

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

I. What kind of information do we collect from you when you visit our site?
When you visit Maysara.com, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.
We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.

II. Sharing of information – we don’t do it.
Under no circumstances will we share any information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.

III. Newsletter Opt-Out.
If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a simple form to unsubscribe.

IV. Consumer inquiries and privacy.
If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.

V. Protecting your information.
All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.

Returns and Cancellation Policy

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to naseem@maysara.com to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund including shipping and handling charges. Please contact the tasting room at 202.374.0828 for return instructions.

Terms Of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Maysara’s relationship with you in the context of this website.

The term “Maysara” “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.